 TeleSoft Systems
 - Offers process improvement consulting and call centre agent hiring and training solutions.- ACD Call Center Learning Center
- Resource for benchmarking, best practices, case studies, technology, and re-engineering.
- ALVE Technology
- Provides communications device integration and reporting services for call centres.
- Aslan Training
- Call centre consultants with training solutions including inside sales, customer service, field sales, help desk, telemarketing, and more.
- Barbara Burke and Associates
- Professional speaker and trainer of customer service supervisors and staff to improve call centre performance through development of a sales culture.
- Call Center Coach
- Services for managers featuring tele-conference topics taught by Dr. Jon Anton.
- Call-Center-Training.net
- Provides training, installation, coaching, and other consulting services.
- CallCentre Service, The
- Provides customer service, consulting, system integration, and network and telecom services.
- CallSource
- Offers call tracking of direct response telephone advertising.
- Capture The Call
- Call tracking services from Capture The Call to manage advertising campaigns effectively and determine which ad is making the most money.
- CC Associates
- Offers call centre management consulting services for outsourcing, operations, and CRM in the U.K., Europe, and Asia.
- CCT Group
- Provides custom development and consulting services to call and contact centres.
- Centech Solutions
- Specialize in call centre technology, outsourcing analysis, customer service solutions, and customer satisfaction measurement.
- Contact Center Professionals, Inc.
- Independent consultants specializing in the fields of call centres, contact centres, and customer relationship management (CRM).
- COPC
- Offers contact centre consulting and outsourcing, call centre operations, and vendor management services.
- Customer Call Center
- Offers strategies and tips.
- Destination Excellence
- Provides call centre consulting, outsourcing and other services to maximize the performance of internal and external call centres.
- eLoyalty
- Loyalty-driven customer service solutions, call centre and help desk proficiencies, CTI, CRM, sales force automation and logistics.
- Enablx
- Offers call centre management solutions which integrate voice, web, and email technologies with traditional live agent support.
- Energy Enterprises
- Call centre training, seminars, consulting and workshops.
- eProcesses Consulting, Inc.
- Coordinating the development of processes and training with selection of hardware and software.
- Genesys Call Center Customer Experience
- Provides products and services to call centres that are designed to improve customer service experiences.
- Inbound Call Center Services
- Provides call centre referral and consultation services representing a large selection of pre-qualified call centres.
- Incoming Calls Management Institute (ICMI)
- An international training and consulting firm providing educational seminars and materials for the managing of incoming call centres.
- Instructional Systems Company, Inc.
- Specialize in training development, custom multi-media courseware,and documentation. Additionally, we provide classroom training to companies in NY, NJ, and CT in a variety of office applications and programming topics.
- ISI eLearning Solutions
- Offers web-based call centre training for collections agents, telesales, supervisors, and customer service reps.
- Jens Moeller Consulting Ltd.
- Specializes in internet marketing and telemarketing projects including website content management and optimization, lead generation program, newsletter marketing, SEO, and marketing business process reengineering.
- Kramer and Associates
- Specializes in improving call centre operations through reengineering, consolidation, and performance management programs.
- MainTrax
- Provides phone response tracking to measure advertising effectiveness. Offers custom solutions to meet your needs.
- McIntosh Associates, LLC@
- NPA Systems
- Systems integration services for call centres, help desks and customer support technologies.
- Outsourcing City Call Center Services
- Outsourcing City is a call centre outsourcing service provider that specializes in providing telemarketing services, back office outsourcing, medical billing, inbound call centre, and medical transcription services.
- Pacific Call Center Solutions, Inc.
- Provides planning, design, implementation, and operation services to businesses.
- Phone Pro
- Provides customer service training that builds call management skills in telephone etiquette and skills training seminars.
- PowerHouse Consulting
- Telecommunication consulting firm specializing in call centres, CTI, work flow and process reviews, and equipment acquisition.
- Rockwell Electronic Commerce
- Provides customer contact solutions for voice and Internet media.
- Simtrex
- Offering consulting services and StarTrainer®, a call centre and CRM simulator that builds real-world agent skills.
- Strategic Contact
- Offers contact centre consulting, providing feedback, analysis, and solutions for call centre challenges.
- Teknekron Infoswitch
- Total call centre solutions that include quality solutions, CTI solutions, and call processing solutions.
- Tele-Serve Call Center
- Offers applications and answering services.
- Telephone Doctor
- Offers a variety of customer service training programs including videos, workshops, CD-ROMs, and keynote presentations.
- TeleSolutions Consulting
- Offers leadership workshops, coaching skills, and motivational skills training.
- Viecore Business Consulting Services
- Viecore BCS uses its reputation as a trusted advisor in the call centre space to help companies define strategy and solutions best suited for their goals and objectives.
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