- Service Quality Institute
 - Customer service training organization focusing on front line employees using facilitator lead sessions with video interaction for experiential learning. - Customer Service Group
- Books, newsletters, and training tools on motivation, retention, loyalty, service skills, and management for call centre professionals.
- Alexander Communications Group: Customer Service Week
- Celebrated annually during the first full week in October offering information, planning assistance, and support materials for customer service related departments.
- CRM Learning
- Produces and distributes films and videos regarding communication, management and supervisory development, customer service and sales training, and other topics.
- Impact Learning Systems International
- Performance improvement company provides customer contact skills training for sales, customer service, and technical support staff and their managers.
- Telephone Doctor
- Offers a variety of customer service training programs including videos, workshops, CD-ROMs, and keynote presentations.
- Professional Edge
- Offering training in customer service, presentation skills, and hiring techniques as well as tailored seminars.
- Measure-X
- Offers services for increased business performance including customer satisfaction, employee training, Internet activity and sales, and e-customer satisfaction.
- Customer Focus, Inc.
- Offers facilitator-led customer service skills training.
- Phone Pro
- Provides customer service training that builds call management skills in telephone etiquette and skills training seminars.
- Gehegan & Associates
- Telephone skills training for commercial calling, platform, and investment officers, focusing on new business development and relationship expansion.
- WHE Information Warehouse
- Offers customer service training and personal improvement materials, publications, and programs.
- Moran Consulting, Inc.
- Offers behaviour-changing training tools based on participant centred learning for staff, managers, and telephone customer service representatives.
- B Wyze
- Provides training and recruiting services, specializing in programs geared to help desks and selected departments or individuals.
- Communico Ltd.
- Customer service training, coaching, and consulting to improve customer satisfaction and retention. Providing custom MAGIC Workouts add an e-learning component.
- ConnectedLearningSystems, Inc.
- Multimedia training for accounts receivable management and customer service trainees.
- Cornerstone Professional Development
- Assisting individuals, teams, and organizations in developing tools and skills for improving customer satisfaction.
- ContactPoint
- Provides customer service and sales training and coaching, and offers the Maculon system for monitoring staff performance.
- SunCoast Learning Systems
- Computer and web-based training customer contact and call centre representative.
- ClearBrick
- Provides business solutions, methods, and advice to improve the customer experience.
- Service Strategies
- Advances customer service and support excellence by providing industry standards, career development training, and strategic advisory services to ensure delivery of consistent, high-quality service and support.
|